Terms & Conditions
Please read the following terms, conditions and policies:
- We only ship generators to the lower 48 States
- Orders with IN STOCK items ship within 24 business hours of payment
received. Items paid by check or money order are held for 5 business
days before shipment.
- Items weighing less than 75 pounds ship via USPS Priority Mail or
FedEx Ground. Please make sure your shipping address is deliverable by
both carriers as we are not responsible for shipments returned as
- Items weighing over 75 pounds ship via tractor trailer. Please
ensure that your location can accommodate such equipment. See our
shipping policy for approximate transit times.
- Liftgate service is included with all shipments over 200 pounds
(except units with a 2.4L or larger engine) but is not guaranteed
available for all areas of the Country.
- Liftgate service is curbside only. Carriers will not place your
shipment, only remove it from the truck. Please ensure you have the
means to move your shipment from your driveway to the desired location.
- Inspect your shipment for damage. If shipping carton(s) show signs
of potential damage remove/open carton for thorough inspection. Do not
accept damaged merchandise. Contact us as soon as possible to report
damage and we will promptly ship you a replacement. We are not
responsible for damaged shipments. In the event you accept damaged
merchandise, you incur all responsibility associated with filing a claim
with the delivering carrier.
- Inspect your shipment for proper item count. Occasionally several
items will ship shrink wrapped on one pallet and each will be itemized
on the delivery receipt. Please make sure all items are present and
accounted for before signing the delivery receipt as we are not
responsible for missing items once the delivery receipt is signed
without designation of missing item(s).
- Please make sure the shipping address you provide is correct as the
carrier will assess additional charges in the event you wish to change
the shipping address after your order has left our warehouse. These
charges vary and once determined, must be collected before an address
change is authorized.
- Although we offer free shipping of all our merchandise, some
services and locations incur additional charges. Please see our free
shipping policy for additional charges. Cancellation fee of 3% applies
to our Free Shipping Policy.
- We do not guarantee delivery dates and times of your merchandise.
All transit times are approximate based on the information the carrier
provides. Occasionally circumstances out of the carriers control may
occur which may cause an unusual delay. Some delays may include but are
not limited to: weather, holidays, rural area constraints, lack of
response by recipient, incorrect address information, etc. We are not
responsible for any shipping delays.
- All orders over $100 require a signature upon delivery. If you do
not require a signature for your order you must request it at the time
of order placement or before your order ships. No delivery signature
requests incur all responsibility in the event the order is damaged or
METHOD OF PAYMENT
- Payment is accepted in the form of US dollars only. We accept all major credit cards issued by US banks only.
- Payment by wire transfer must be issued from a US bank.
- Payment by personal, business and cashiers checks along with money
orders are held for 5 business days before released for processing or
shipment. Please note that we will not ship, order, nor hold product
until full payment clears the bank. (Ship dates are not accurate when
paying this method)
- If you use a coupon code that does not apply to your order, the
difference will be charged to your credit card before the order is
- We do not accept Purchase Orders or COD orders. All orders are
prepaid and insures your place in which the order was received in back
- Your order will be charged in full whether or not the item is in-stock to guarantee your place in-line with other orders.
- Returns are happily accepted if the following conditions apply:
Returned merchandise incurs a 20% restocking fee minus the actual
shipping costs. (Although shipping is free to you, we do pay for
shipping and the cost will be deducted from your refund).Refunds are given in the form of the original payment.Allow 2 weeks for refunds to be processed.Returns are not accepted for electronics and merchandise that is labeled as is and special order/non-stocked items.
- A request for an RMA is made within 30 days of receipt of merchandise
- Merchandise is returned within 15 days of receipt of RMA
- Merchandise must be unused/uninstalled and have all original packaging, accessories and instruction manuals as well as RMA #.
All canceled orders that have not
left our facility incur a 3% cancellation fee. All canceled orders that
have shipped and left our facility are considered a return and the terms
of our return policy apply.
- We do not guarantee compatibility or suitability of products sold
for any particular application. Although every effort is made by us to
recommend products best suited to your described needs, it is always
recommended that you consult a licensed electrician to confirm your
needs since we cannot perform an on site evaluation. It is customers
responsibility to fully research compatibility and suitability prior to
- Do not order items based on picture alone, as pictures may not be of
actual product. Always refer to your owners manual for actual part
numbers when ordering.
- Areas such as California have specific emission standards for
products used in their State. Emission information is provided by the
manufacturer on our site to ensure a compliant product is selected. We
are not responsible for items ordered from our site in disregard of
- In the event that a product is mistakenly listed at an incorrect
price, we reserve the right to refuse or cancel any orders placed for
product listed at the incorrect price.
- In the event you receive an item different than what you ordered, please contact us for prompt replacement.
- All purchases shipped to a Wisconsin address incur sales tax.
- Orders dropped shipped from a manufacturer in a State other than Wisconsin may be subject to their State's sales tax.
- All merchandise sold by us is warranted by the manufacturer and NOT
A.P. Electric & Generator Supply. If you believe your merchandise is
defective please contact the manufacturer of the product as it may be
repaired or replaced under their warranty.
- We reserve the right to change pricing without notice at any time
for any reason, to refuse the sale of any product at anytime for any
reason and to change our policies at any time without notice.